COMPLAINTS and COMMENTS
Scottish
Adoption Association is committed to providing a good quality service. It is
important that those who use our services are satisfied with them, therefore if you have a complaint about the services you
are receiving or have received, it is important that you tell us.
We
also welcome comments on the service you receive from the Association or the way in which it was delivered. We hope this will include things well or effectively done as well as critical comments.
All
complaints are taken seriously and responded to. Outlined below is the process
for bringing a complaint to our attention and the steps the Association will take.
How to Complain
We would hope that in the first instance you would feel able to discuss any complaint
or query about a service you were receiving with the social worker with whom you have direct contact and that they, with the
Chief Executive or Practice Manager could resolve the complaint/difficulty. If
you cannot raise the matter directly with the social worker, or if you no longer have a social worker within the Agency, then
you should write or speak to the Chief Executive who will in the first instance respond and discuss it with you, and if appropriate
the member of staff concerned.