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Scottish Adoption is committed to providing
a good quality service, and we welcome service user feedback on all aspects of our service delivery.
We are always
glad to hear from people who want to compliment a particular member of staff or provide us with positive feedback on our service
delivery. if you send us a compliment we will ensure it is shared appropriately with staff.
We welcome specific
comments on the service you have received, particularly any improvement ideas you may have.
If you have a complaint,
we would encourage you to speak directly with the person with whom you have been dealing. If this is not possible you
should ask to speak to that person's supervisor. We hope that most problems can be sorted out at this stage.
If not you should contact the Chief Executive who will try to resolve the matter with you.
If the Chief
Executive is unable to resolve the matter to your satisfaction, or if the complaint is about the Chief Executive, you will
be asked to write to the Board of Trustees to make a formal complaint.
Tel: 0131 553 5060
email: info@scottishadoption.org
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Scottish Adoption Association is regulated by the Care Commission who have responsibilities
for registering and inspecting adoption and fostering services. They can be contacted at:
Care Commission
Office
3rd Floor
Maxwell House
Bridge Street
Galashiels
TD1 1SW
Over the last year, we have been delighted to report there have been no formal complaints, some very helpful
improvement suggestions and a number of very positive comments.
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